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 Making Payments |
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Here are a few things to remember when making payments:
- Payments are to be made via check, money order, credit card, or cash to Carroll's Web Internet.
- Please include your customer Identification Number on each check or payment you make.
- Returned checks or invalid credit card accounts will be charged a $30 service charge.
- Auto Bank draft accounts will be charged a $15 service charge.
Carroll's Web Internet
P.O. Box 2060
Salina, KS 67402-2060
Click here to login and pay your bill online.
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| Cancelling Service |
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If you need to cancel, here a few tips and items to take note of:
- If a customer no longer wants to receive Internet services through Carroll's Web, they must cancel their service.
- Customers can not cancel via a phone call. This is more for your protection than anything. This will guard you from someone else canceling your account.
- Cancellations must be in writing. Customers wishing to cancel may complete the Cancel Service Request Form, or send us a fax: (785) 823-1147, or send a letter of cancellation to: Carroll's Web - P.O. Box 2060 - Salina, Ks - 67402
- Charges to your Internet account will continue to accrue regardless of use or non use of the internet account until a cancellation notice is received.
To cancel, please complete the Cancel Service Request Form with your account information.
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| Refunds |
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Here are the polocies on refunds:
- Refunds are not given on monthly accounts where the user was able to access the Internet.
- Refunds can take 4-6 weeks for processing.
- Cancellations on a package plan will result in a charge of $19.95 per month that access was granted.
- There are no refunds for added cost features. (example. extra e-mail's, dial-in's, or web space)
- Refunds are not granted on a prorated basis.
- Refunds are calculated on a months remaining basis.
- Refunds are not issued to customers who experience personal computer problems (example. computer failure, modem failure, hardware failure).
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* Please review our Terms of Agreement.
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© 2008 Carroll's Web
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